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South Floridians Peggy and William Post sought relief from the Florida heat and decided to install two new AC units on their properties. Acting on a recommendation from an acquaintance, they contacted Island Aire and met with Sam Vandernoth to arrange for purchase and installation. Once an agreement was reached, the Posts signed an agreement provided by Vandernoth and wrote two checks totaling $3,000 — both payable to Vandernoth.

The right of self-determination in business mediation and the parties’ first attempt at collaboration starts from the decision to mediate and the act of choosing an appropriate mediator.

Have you ever wondered what your leadership style is? In order to be a high-performing entrepreneur, it’s crucial that you understand who you are—flaws and all—in the workplace and beyond.

As an entrepreneur or executive, you’ll face new challenges every day. From conflicts with employees to setting up an LLC, the challenges and tasks you

There’s no secret formula to sales. But there is a key—and that key is putting yourself in your customer’s shoes. Customers want to work with human beings, not robots. They aren’t just looking for your service; they are seeking human connection. Showing that you understand their perspective and can identify their needs from a place of care can influence their purchasing decisions. Customer service is nothing without customer empathy.