Customer
Contracts
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Written Contracts
Every business should have standardized written contracts for its customers, in addition to purchase orders. Having the right contracts will ensure that the business is able to protect itself against customers who act in bad faith, or fail to pay. Therefore, you should consult with your Private Corporate Counsel for help with negotiating and drafting the terms to the contract, including the following:
- Delivery Terms
- Payment Terms
- Warranties
- Limitation of Liability
- Enforcement of Contract
- Choice of Law
- Venue
- Jurisdiction
- Business Representations
- Service Terms
- Customer Expectations
- Returns and Refunds
- Mediation
- Arbitration
Categorizing
Some businesses may have different classifications of customers, or different value propositions, which may require different contracts. For example, a business may serve different categories of customers, including consumers, other businesses and government agencies. When a business has this type of diversity of customers, your Private Corporate Counsel can help you analyze each customer segment and create unique contracts for these unique customers.
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